TTEC Digital is hiring a Design System/UX Engineer for its innovation group building AI CX tools for enterprise clients. The role owns the design system in code and the UX of the Agent UI wedge, shipping UX as code rather than Figma hand-offs.
What you'll do
- Own the design system in code and the UX of the wedge
- Ship UX as code, not Figma hand-offs
- Build the design system as a component library with templates and patterns for developers
- Design Agent UI / Control UI interaction patterns
- Design Active Listening and Agent Handover UX
- Own the graphics language of the product (iconography, motion, data visualization)
- Ensure accessibility (Lighthouse a11y > 90) and keyboard-first agent flows
- Hit committed timelines
What we're looking for
- 7+ years of product design with real front-end engineering (React + TypeScript)
- Strong graphics experience: iconography, motion design, canvas/SVG data visualization
- Has owned a design system as a living component library, versioned and adopted
- Strong templating discipline for reusable, developer-implementable patterns
- Understands WebSocket-driven state, event ordering, render performance, plugin loading
- Strong background in dense, real-time, professional-tool UX
- Accessibility and keyboard-first design as defaults
- Perceived-performance craft (skeletons, optimistic updates, latency-masking motion)
- Experience with design tokens as a theming backbone
- Fluency in overlay/extension UI constraints (size, z-index, isolation)
- Usability evidence gathering at startup speed (session recordings, feedback loops)
- Debugging skills in the browser to profile render and fix jank
Good to know
- Full-time role
- Fully remote opportunity
- 1-week sprints with Friday demos