Principal Design Technologist role on the Design Systems team within ServiceNow's Product Design org. Owns translating design-system standards and design files into coded reference components, validation tools, and implementation guidance. Works across Design, Product, and Engineering to support AI-assisted design and front-end implementation.
What you'll do
- Work with Product Design, Product Management, and Engineering to set direction for design-system tools and practices
- Create and maintain design-owned coded UI reference libraries showing component states, interactions, accessibility, and tokens
- Evaluate and create AI-assisted tools that help teams find, apply, and check design-system guidance
- Partner with front-end engineering to identify design-delivery gaps and create design-side review and validation methods
- Lead adoption of AI tools across Design via evaluation, playbooks, demonstrations, workshops, and peer learning
- Mentor product designers who use code to prototype AI experiences and align with the design system
- Collaborate with Product Management and Engineering on contribution process for proposing and maintaining design-system guidance
- Partner with Design Enablement and Engineering Operations to help front-end engineers use the design system effectively
What we're looking for
- Experience contributing throughout the product development process for web or software products
- Experience in user experience design, product design, design systems, design technology, prototyping, or related field
- Experience working with cross-functional teams across Product, Design, Accessibility, and Engineering
Nice to have
- 12+ years in product design, design systems, design technology, prototyping, or related discipline in enterprise-scale products
- Portfolio showing systems thinking, interaction and visual craft, and turning standards into reusable guidance and tools
- Hands-on experience with modern UI frameworks such as Lit and Web Components for coded prototypes
- Deep knowledge of design systems: components, patterns, tokens, themes, accessibility, localization, governance, contribution processes
- Experience using AI to improve design work, with defined human review and responsible-use practices
- Experience using or extending Figma, documentation platforms, component catalogs, analytics, plugins, or automated quality checks
- Demonstrated success setting direction and influencing senior partners across Design, Product, Engineering, Accessibility, and AI
- Excellent communication, facilitation, storytelling, critique, and mentoring skills driving adoption of AI tools and standards