This role supports management and evolution of an omnichannel design system that underpins customer-facing content creation across brands and geographies. Reporting to the Director, Content Creation & Storage, it works closely with the Design System Product Manager as an individual contributor, translating business and brand needs into requirements for components, tokens, and governance.
What you'll do
- Support the Design System Product Manager in shaping vision, roadmap, and release plan
- Translate brand identity, accessibility, and channel needs into requirements, user stories, and acceptance criteria
- Maintain integration documentation between Figma, Supernova, and downstream developer environments
- Manage the design system backlog and support versioning, deprecation, and contribution processes
- Support upkeep of the component library and token architecture in Figma
- Coordinate day-to-day governance activities including contribution triage, review materials, and approvals
- Monitor alignment between design assets and downstream production
- Create and maintain documentation, onboarding guides, and training materials
- Document and keep current standards and rules for content development
- Gather and analyze feedback from agencies and internal creative teams
- Document processes, templates, prompts, and guardrails for AI-generated content
- Research emerging design and content technologies
- Support pilots with selected brands or markets, defining success measures and reporting results
- Track and analyze KPIs for the design system and maintain reporting dashboards
- Act as working-level partner to product, brand, creative, technology, and market teams
- Prepare status reports and leadership updates on progress, risks, and decisions
What we're looking for
- Bachelor's degree in business, information systems, design, HCI, marketing, communications, technology, or related field
- 4+ years experience in business analysis, product operations, design systems, or digital/brand experience delivery for enterprise-scale organizations
- Hands-on experience contributing to a design system including requirements, documentation, token management, versioning, and contribution workflows
- Strong working knowledge of Figma including components, variables/tokens, shared libraries, and design-to-development handoff
- Working familiarity with Adobe Creative Suite
- Experience using Supernova or similar tooling alongside engineering environments such as Storybook and GitHub
- Ability to elicit and document requirements from stakeholders using agile tools such as Jira and Confluence
- Exposure to AI-generated content in a design or content production context
- Working knowledge of content development standards including modular content models, metadata, naming, and WCAG
- Understanding of regulated or compliance-sensitive environments
- Strong analytical mindset
- Clear written and verbal communication skills
- Attention to detail and systems thinking
- Data-driven and outcome-oriented approach
- Collaborative and proactive working style
Nice to have
- Experience supporting design systems across multiple brands and geographies within an omnichannel content supply chain, including data analysis and dashboarding
- Atlassian Confluence
- Atlassian JIRA
- Data tokenization
- GitHub
- Regulated industries
- Web Content Accessibility Guidelines (WCAG)
Good to know
- Employee status: regular
- No relocation
- Visa sponsorship available
- Travel requirements: 10%
- Hybrid flexible work arrangement
- Individual contributor role, no direct reports
- Valid driving license not required
