Owns the design strategy and quality bar for a global design system, partnering equally with engineering, product, and delivery. Sits within the UX team, reporting to the Head of UX, driving contributions from proposal through full adoption.
What you'll do
- Shape the future of the design system and the global Agent Experience product as an equal partner to engineering, product, and delivery
- Create and deliver the design strategy for the system in direct partnership with the engineering lead
- Set and uphold the design and UX quality bar across every contribution, including accessibility
- Run the contribution process end to end, from first proposal through to full adoption
- Design, prototype, and ship components, including using AI-assisted tools from Figma to production code
- Coach and develop the designers and engineers who build with the system
- Represent the design system to stakeholders across the business
- Champion good design and accessibility thinking in architecture and technical decisions
What we're looking for
- Deep experience designing, building, and evolving a design system at scale
- Strong design and UX judgement, starting from the user
- Practical knowledge of WCAG 2.2 AA accessibility standards
- Confidence working in code, using AI-assisted tools from design intent to shipped reality
- Experience running a contribution or change process across multiple teams or apps
- Track record setting and delivering technical and design strategy jointly with engineering
- Strong communication skills, able to hold opinions loosely
- Experience mentoring, coaching, and developing other designers
- Bias to action, comfortable building momentum amid real uncertainty
Good to know
- Hybrid working, three days a week in office (Bristol/London)
- Requires existing right to work in UK, no visa sponsorship offered
