ESET seeks a Director of User Experience to take strategic ownership of UX across its global product organisation, spanning endpoint protection, EDR, XDR and security operations. The role leads a team of designers, researchers and design system specialists and partners with Product, Engineering, Marketing, Sales and Support.
What you'll do
- Define and evolve the UX vision, strategy and operating model
- Lead the User Experience function as a strategic capability
- Manage, develop and mentor UX leaders, designers, researchers and design system specialists
- Strengthen UX maturity, methodologies, governance and roles
- Ensure UX initiatives align with product strategy, business priorities and user needs
- Drive UX contribution at company, portfolio, segment, program and product level
- Oversee UX disciplines including research, usability validation, interaction design, information architecture, onboarding, accessibility and design systems
- Establish prioritisation and decision-making mechanisms for UX activities
- Partner with Product Management, Engineering, Architecture, Marketing, Sales, Support and leadership
- Represent the user perspective in strategic product and business discussions
- Build scalable ways of working between UX and delivery teams
- Support strategic initiatives such as product simplification and design system evolution
- Build and maintain a high-performing UX organisation with clear career paths
- Communicate UX insights and recommendations to senior stakeholders
- Define and monitor UX success metrics
What we're looking for
- Proven experience in senior UX leadership roles
- Strong hands-on background in UX, product design, interaction design or research
- Experience leading larger UX or design operations teams in complex software organisations
- Ability to define UX strategy, operating model and governance framework
- Strong understanding of modern UX practices including design systems and design operations
- Experience with complex software products in enterprise, B2B, SaaS or cybersecurity domains
- Ability to connect user needs, business goals and technical constraints
- Proven ability to influence senior stakeholders across functions
- Strong people leadership and coaching skills
- Sound judgment and ability to make prioritisation decisions
- Excellent communication and storytelling skills
- Ability to operate in a complex, global, matrix organisation
- Strategic thinking combined with pragmatic execution
- Advanced level of English, written and spoken
Nice to have
- Experience building or transforming UX maturity in a larger organisation
- Experience leading design systems across multiple product lines
- Experience with information architecture or platform consolidation
- Experience with cybersecurity, IT operations or enterprise tools
- Experience with SAFe, Agile or continuous discovery
- Experience with service design and end-to-end user journeys
- Experience working in a global or distributed product organisation
- Experience presenting UX strategy to executive leadership
- Experience with UX operations, governance, tooling or vendor management
Good to know
- Full time position
- Primary location Bratislava
- Additional locations Krakow and Prague
- Hybrid working arrangement
- Advanced English required