Owns the vision and evolution of Clio's design system as it enters an AI-first era, acting as both product owner and practitioner for shared foundations. Sits within the Design Systems team, part of the Research and Development organization's Product Design pillar. Partners with Product and Engineering leaders to define experience strategy and elevate design quality across teams.
What you'll do
- Partner with Product and Engineering leaders to define experience strategy, success metrics, and priorities
- Build deep customer intuition and systems understanding to translate workflows into clear direction
- Lead end-to-end design across multi-surface journeys from framing to execution
- Shape a long-term experience vision for your problem space through storytelling
- Raise the quality bar across the product ecosystem through cohesive, accessible experiences
- Drive consistency and leverage across teams by strengthening patterns and design system evolution
- Help teams navigate ambiguity through facilitation, decision framing, and collaboration
- Mentor and elevate other designers through critique, coaching, and role-modelling
- Partner with the product design manager to uphold quality and craft
- Contribute to design culture and org-wide initiatives through Staff-level forums
What we're looking for
- 8+ years of product design experience
- Ability to design scalable experiences across multiple customer segments or products
- Experience leading complex, cross-team initiatives delivering cohesive solutions
- Track record of shipping high-quality work that moves product metrics
- Strong product judgment and business acumen connecting customer needs to strategy
- Deep mastery of UX craft including interaction design, IA, usability, visual design
- Advanced customer-centric practice leading discovery and aligning teams
- Experience designing AI-powered experiences with trust, transparency, and user control
- Proven systems thinking designing reusable frameworks and patterns across teams
- Expertise in modern design and prototyping tools and AI tools in workflow
- Excellent presentation and storytelling skills
- Skilled facilitator who aligns leaders and drives decisions through ambiguity
- Strong cross-functional partner driving execution across teams and workstreams
- Experience mentoring peers
- Track record of taking a design system from functional to foundational
- Fluency with agentic or AI-first products centred on system behaviour not screens
- Shipped interaction patterns for AI features like streaming states and confidence signaling
- Experience adapting a platform to serve distinct customer verticals with different needs
Nice to have
- Grounding in content design or UX writing with system-level voice and tone standards
- Experience designing AI-powered features in professional contexts requiring trust and explainability
Good to know
- Open to candidates across Canada (excluding Quebec) and the US
- Hub-based employees expected in office minimum twice per week on Anchor Days
